Privacy Policy

Effective Date: March 10, 2026

This Privacy Policy describes how Sidney Hearing ("we", "us", or "our") collects, uses, and shares your personal information when you visit sidneyhearingclinic.ca (the "Site").

1. The Type of Information We Collect

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

Personal Identification Information: Name, email address, phone number, and any other details you provide through contact forms or appointment requests.
Health-Related Information: Information regarding your hearing health concerns that you voluntarily share with us via our contact forms.
Technical Data: Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information.
Usage Data: We may use software tools (such as Wix Analytics or Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information.

2. How We Collect Information

We collect information when you:

Fill out a contact form or request an appointment on our Site.
Subscribe to a newsletter or blog.
Interact with our Site via cookies and other tracking technologies.

3. Why We Collect Such Personal Information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our services (e.g., scheduling hearing tests or consultations).
To provide our users with ongoing customer assistance and support.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data to improve our website and user experience.
To comply with any applicable laws and regulations.

4. How We Store, Use, and Disclose Your Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

We do not sell your personal information to third parties. We may share your information with third-party service providers (such as email marketing tools or analytics providers) only to the extent necessary for them to provide their services to us.

5. Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our clinic, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

6. Cookies and Other Tracking Tools

We use cookies to provide a better experience for our visitors. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. You can set your browser to refuse all or some browser cookies, but this may affect how the Site functions.

7. Your Rights (Withdrawal of Consent)

If you no longer want us to process your data, or if you would like to access, correct, amend or delete any personal information we have about you, please contact us at [Insert Your Email Address].

8. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.